Question 1

How do I book an appointment at AMC Hospital?

Accepted Answer

Complete the appointment form with your contact details, preferred branch, department, and date. Your request opens in WhatsApp for you to send, and the AMC team will confirm the appointment time.

Question 2

Do I need an appointment for the emergency department?

Accepted Answer

No. AMC emergency departments accept walk-in patients 24 hours a day, seven days a week. For ambulance assistance or urgent guidance, call the hotline on 19262.

Question 3

How quickly can I get an appointment?

Accepted Answer

Appointment availability depends on the specialty, branch, and urgency of your concern. Contact AMC by phone or WhatsApp and our team will tell you the earliest available time.

Question 4

Can you collect me from my hotel or the airport?

Accepted Answer

AMC can help arrange suitable patient transport from hotels, resorts, diving centres, and airports across the Red Sea region. Contact the team with your location and care needs so they can confirm the right option.

Question 5

Do you accept international health insurance?

Accepted Answer

AMC works with a range of international and local insurers. Bring your insurance card and passport so the insurance desk can check your coverage and confirm whether direct billing applies before treatment.

Question 6

What if my insurer is not on your list?

Accepted Answer

You can still receive care as a self-paying patient. Ask the AMC team about the itemised invoice and medical documents you may need to request reimbursement from your insurer.

Question 7

Which payment methods do you accept?

Accepted Answer

AMC accepts cash, credit card, and bank transfer. Refunds are handled according to the refund policy and, where applicable, through the original payment method.

Question 8

Can I get a refund on an unused deposit?

Accepted Answer

Unused deposit balances are reviewed after treatment is completed or a procedure is cancelled. Eligibility, timing, and payment method follow AMC's refund policy.

Question 9

Where are AMC branches located?

Accepted Answer

AMC serves patients in Hurghada, Marsa Alam, Luxor, and Aswan, alongside network partner clinics. The Locations page has current addresses, maps, and branch contact details.

Question 10

Which specialties do you cover?

Accepted Answer

AMC provides care across more than 30 specialties, including orthopedics, surgery, internal medicine, gynecology and obstetrics, pediatrics, dentistry, ophthalmology, neurosurgery, dermatology, radiology, and laboratory services.

Question 11

What languages do your staff speak?

Accepted Answer

Clinical and reception teams work in Arabic and English. German- and Russian-speaking doctors or patient coordinators may also be available; contact your preferred branch to confirm language support for your visit.

Question 12

Are you internationally accredited?

Accepted Answer

AMC holds Temos International accreditation for quality in international patient care. You can view the accreditation details and supporting certificate on the Accreditations page.

Question 13

Can I get a copy of my medical records and reports?

Accepted Answer

Yes. Patients or authorised representatives can request available discharge summaries, imaging, and laboratory results. Contact AMC with the patient's details so the team can explain the required identification and collection process.

Question 14

Do you treat diving-related injuries and decompression illness?

Accepted Answer

AMC emergency teams in Hurghada and Marsa Alam assess diving-related injuries and trauma, and can coordinate with regional hyperbaric facilities when recompression treatment is required.

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