Privacy Policy
1. Information We Collect
Patient information you provide directly: full name, phone number, email address, country of residence, preferred branch, department and appointment date submitted through our booking or contact forms.
Clinical information created during your care at AMC: medical history, diagnoses, test results, treatment and billing records.
Technical information collected automatically when you browse this website: IP address, browser type, device type, pages visited and referring page.
2. How We Use Your Information
To schedule, confirm and follow up on appointments and medical services.
To deliver, coordinate and document your medical care across AMC branches in Hurghada, Marsa Alam, Luxor and Aswan.
To process payments, insurance claims and refunds.
To respond to inquiries, complaints and feedback, including reviews you choose to submit.
To improve the quality, safety and accessibility of our services and website.
3. Legal Basis and Consent
We process personal data on the basis of your consent, the performance of the care agreement between you and AMC, our legal obligations under Egyptian healthcare and data-protection law, and our legitimate interest in operating a safe hospital.
You may withdraw consent for non-essential processing (such as marketing communication) at any time without affecting your medical care.
4. Sharing Your Information
We share information only when necessary: with treating physicians and clinical staff, with your insurance provider for direct billing and claims, with laboratories or partner facilities involved in your care, and with authorities where required by law.
AMC does not sell personal or medical data, and does not share it with advertisers.
5. Data Security
Access to medical records is restricted to authorised staff. Website submissions are transmitted over encrypted HTTPS connections, and content stored in our systems is protected by role-based access controls and row-level security policies.
Reviews submitted on the website are held for moderation and are published only after approval by our team.
6. Data Retention
Medical records are retained for the period required by Egyptian healthcare regulations. Website inquiry and booking data is retained only as long as needed to respond to your request and to keep an accurate service record.
7. Your Rights
You may request access to your medical file, request correction of inaccurate data, request deletion of non-medical data such as a submitted review, object to marketing communication, and request a copy of your records.
To exercise any of these rights, contact us using the details below. We respond to verified requests within a reasonable period.
8. Cookies
This website uses only the cookies and local storage strictly necessary for the site to function, including keeping an administrator signed in. We do not use third-party advertising cookies.
9. Children's Privacy
Information about paediatric patients is provided and managed by a parent or legal guardian, who exercises the rights described above on the child's behalf.
10. Changes to This Policy
We may update this policy to reflect changes in our services or in applicable law. The updated version is published on this page.