Terms of Service

1. Acceptance of Terms

By accessing this website or booking a service with Aseel Medical Care Hospital (AMC), you agree to these terms. If you do not agree, please do not use the website's booking or submission features.

2. No Medical Advice Online

The content on this website — including department descriptions, articles and doctor profiles — is provided for general information only and is not a substitute for professional medical advice, diagnosis or treatment.

Never delay seeking medical care because of something you read here. In an emergency, call our hotline 19262 immediately.

3. Appointment Requests

Submitting the booking form sends a request; it is not a confirmed appointment. Our team confirms availability by phone or WhatsApp.

You are responsible for providing accurate contact details. Appointments may be rescheduled where clinically necessary or in an emergency.

4. Payments, Insurance and Refunds

Fees are payable according to the price list in effect on the day of service. Insurance coverage depends on your policy and the direct-billing agreement with your insurer.

Refunds are handled according to our published Refund Policy.

5. Patient Reviews and User Content

Reviews submitted on this website are moderated before publication. We may decline or remove content that is unlawful, defamatory, discriminatory, contains other patients' personal data, or is not a genuine account of care received.

By submitting a review you grant AMC permission to publish it, with your first name and country, on this website.

6. Careers and Applications

Job listings are updated as vacancies arise. Applications sent to our HR address are processed for recruitment purposes only.

7. Intellectual Property

The AMC name, logo, page content, photography and design are the property of the Aseel Medical Care Group and may not be reproduced without written permission.

8. Third-Party Links

This website links to partner facilities and external platforms. AMC is not responsible for the content, availability or privacy practices of third-party websites.

9. Limitation of Liability

AMC provides this website on an "as available" basis and is not liable for indirect losses arising from website downtime, transmission errors or reliance on general information published here. Nothing in these terms limits liability that cannot be excluded under Egyptian law.

10. Governing Law

These terms are governed by the laws of the Arab Republic of Egypt, and disputes fall under the jurisdiction of the competent Egyptian courts.